Where we ship

We ship from our warehouse in Stockholm, Sweden. All shipping countries can be found listed here. Please note that due to dangerous goods regulations we are only able to ship our Eau de Parfums by road service, and cannot be sent via air express. We are therefore unable to ship this product outside of mainland Europe.

Processing and delivery times

Your order will be processed within 24 hours from the time you received your order confirmation, on business days. If your order is placed on a weekend or a public holiday, it will be processed the following business day. When the shipment has left our warehouse, you will receive an email with information to track your order.

We offer different shipping methods depending on your location. Available shipping alternatives, delivery times and shipping costs may vary depending on your location and estimate information is indicative only. Delivery to rural addresses may take longer.

The estimated delivery time does not account for possible delays due to payment authorization and/or stock availability. The delivery estimate shows shipping time upon fulfillment.

Free shipping on orders over 500 SEK.

Taxes and Duties on International Orders

All orders outside the EU will be subject to VAT, import and customs duties and/or taxes. These charges will be country-specific depending on where the purchase is made from. For any gift with purchase, import and customs duties and/or taxes will be applied based on the original product value. For more information, please contact your local customs office.

Pickup In Store
We offer a convenient pick-up option at our flagship store, located at Riddargatan 20 in Stockholm. The "Pickup in store" option is available at checkout if the products in your cart are in stock at this location. Orders are typically ready within 1 hour during store hours. You will receive an email notification as soon as your order is ready for collection. Please bring a copy of your order confirmation when picking up your items.

For any further questions, please contact our customer service at customer@bjorkandberries.com or the store directly at riddargatan20@bjorkandberries.com.

Order Cancellations

If you wish to cancel your order, please email customer@bjorkandberries.com, and we will process your request at our earliest convenience. Please note that orders cannot be to cancelled once they have left our warehouse.

Purchases eligible for return

Only products purchased at www.bjorkandberries.com can be returned to Björk and Berries for a refund or an exchange. Purchases from a department store, independent retailers or other locations must be returned to the original place of purchase.

Initiate a return

If you wish to return a product, please email customer@bjorkandberries.com within 14 days of your purchase. We will reply to you with an address to return the products to. Please note that the returned items must be unused and in their original condition.

Return Process

• Please return the products as soon as possible and no later than 14 days of your initial email.
• Place the product(s) in the original shipping box, or a similar solid box.
• Close and tape the box.
• Place the return shipping label on the outside of the box, covering any other delivery information.
• Return at your closest delivery point.
• Please keep your postal receipt, we may need to see this if we have not received your package.

Shipping costs and refunds

The original shipping cost and shipping costs incurred when returning the products will not be refunded. Additionally, shipping charges will be payable if the refund reduces the original order amount below the threshold for free shipping.

Please note, that if you have chosen a delivery method other than our standard shipping services we will only refund the amount equivalent to our standard shipping.

If you fail to collect your order it will be returned to our warehouse by default, in such case the original shipping cost will not be refunded and additional shipping charges for the return will be deducted from the amount refunded to you, as per our published shipping fees at the time of the return.

Processing time for refunds

We aim to process returns within 10 working days of receipt and a refund will be issued through the same payment method used for the original purchase.